Thursday Thought Leaders LUNCH October 9, 2025
Name:
Thursday Thought Leaders LUNCH October 9, 2025
Date:
October 9, 2025
Time:
11:30 AM - 1:00 PM EDT
Registration:
Register Now
Event Description:
Create a Culture of Care:
Winning the Hearts of Your Customers
Great organizations know that showing empathy and care provides the highest level of customer service, even legendary customer service. Based on her 33 years of leading Talent at Chick-fil-A, Dee Ann shares the secret sauce of creating a culture of care that wins the hearts of both team members and customers. When you win the heart, they keep coming back again and again. Learn from Dee Ann how Chick-fil-A became the #1 Customer Service brand in America.
NOTE THIS IS A LUNCHEON EVENT
Our guest speaker:
Dee Ann Turner
Our guest speaker:
Dee Ann Turner
Dee Ann Turner leads her own organization, Dee Ann Turner & Associates, LLC, writing books, speaking to over 50 audiences per year and consulting and coaching leaders globally. She is the author of the best sellers, It’s My Pleasure: The Impact of Extraordinary Talent and a Compelling Culture (2015) and Bet on Talent: How to Create a Remarkable Culture and Win the Hearts of Customers (2019) and Crush Your Career: Ace the Interview, Land the Job and Launch Your Future (2021). She also hosts the Crush Your Career Podcast and is the Talent Expert in Residence at High Point University.
Dee Ann is a 33-year veteran of Chick-fil-A, Inc. Prior to retirement, she was Vice President, Talent and Vice President, Sustainability for Chick-fil-A, Inc. Selected as the company’s first female officer in 2001, she was instrumental in building and growing Chick-fil-A’s well-known culture and talent systems. During her long career, she worked closely with Chick-fil-A’s founder, S. Truett Cathy, and other key leaders as an architect of their organizational culture. Turner was responsible for thousands of selections of Chick-fil-A Franchisees and corporate staff members. Additionally, she led Talent Management, Staff Learning and Development, Diversity and Inclusion, Culture and Engagement. Prior to her retirement, she launched and led Chick-fil-A’s Sustainability and Social Responsibility function.
In 2023, Dee Ann was named to the Georgia Titan 100. The Titan 100 program recognizes the Top 100 CEO’s & C-Level executives. They are the area’s most accomplished business leaders in their industry using criteria that includes demonstrating exceptional leadership, vision and passion. Women We Admire named Dee Ann one of the Top 50 Female Leaders in Atlanta in 2024 and, also named her one of the top 50 Female Business Consultants in the U.S.
Dee Ann is a 33-year veteran of Chick-fil-A, Inc. Prior to retirement, she was Vice President, Talent and Vice President, Sustainability for Chick-fil-A, Inc. Selected as the company’s first female officer in 2001, she was instrumental in building and growing Chick-fil-A’s well-known culture and talent systems. During her long career, she worked closely with Chick-fil-A’s founder, S. Truett Cathy, and other key leaders as an architect of their organizational culture. Turner was responsible for thousands of selections of Chick-fil-A Franchisees and corporate staff members. Additionally, she led Talent Management, Staff Learning and Development, Diversity and Inclusion, Culture and Engagement. Prior to her retirement, she launched and led Chick-fil-A’s Sustainability and Social Responsibility function.
In 2023, Dee Ann was named to the Georgia Titan 100. The Titan 100 program recognizes the Top 100 CEO’s & C-Level executives. They are the area’s most accomplished business leaders in their industry using criteria that includes demonstrating exceptional leadership, vision and passion. Women We Admire named Dee Ann one of the Top 50 Female Leaders in Atlanta in 2024 and, also named her one of the top 50 Female Business Consultants in the U.S.
